SapienScale is a teleoperation network. Your robot requests a certified human operator over an API; we attach one in under a second — from Manila, Delhi, Da Nang, or Nairobi — and carry their hands to your machine over QUIC at the speed of glass.
→ Pay for skilled operators by the second — attached only when autonomy taps out, detached the moment it recovers.
Robots run their own policy. Humans are the exception handler — attached on demand for the edge cases autonomy can't close, then detached.
We don't beat the speed of light and won't pretend to. The engineering problem is everything around it: encode time, head-of-line blocking, congestion collapse, reconnects. That's what we solve.
Skilled operators exist at global scale; robots that need them mostly don't share a timezone. A transport that holds up over 11,000 km of fiber makes location irrelevant.
Operator pools connect to the nearest relay; robots connect to theirs. The relay fabric is on the physical path, not a detour — media and control ride the same submarine fiber your packets would take anyway. Operator side →
Every sensor is its own QUIC stream; control is unreliable datagrams. A lost video packet can't stall steering — there is no shared queue to stall. This is the whole trick, and it's why the loop stays tight on lossy trans-oceanic paths. Deep dive →
The robot maintains a digital twin locally and keeps it synced to the console. Operators command against the twin; the robot reconciles. Below the confidence threshold τ, a human attaches; above it, the policy takes back over. How handoff works →
Manila to San José is ~11,200 km — 55 ms one-way in fiber, and no protocol changes that. What we control is everything else: the loop closes in ~148 ms, inside the 200–250 ms a human needs to react to what they see. Full physics →
You're handing a remote human real-time control of a physical machine. The design answers the four questions that come next before you ask them.
Every operator is certified for a specific skill and machine class. A session only matches a pool whose certification covers your robot — an L3 forklift job never lands on an untrained pair of hands.
If the operator link degrades or drops, the robot falls back to a policy hold and slows to safe — the digital twin keeps the last validated state. No operator, no motion.
Attach, command, and handback are signed and recorded. You get a full audit trail per session — the same log that becomes training data is also your incident record.
Media is encrypted end to end over QUIC. Session video is scoped to the matched operator for the session envelope and isn't retained outside your region without consent.
One call. Specify the skill, the machine, and the session envelope. The pool is matched by certification and measured RTT to your robot's relay.
curl https://api.sapienscale.com/v1/sessions \ -H "Authorization: Bearer $SAPIENSCALE_KEY" \ -d '{ "robot_id": "amr-042", "skill": "forklift.pallet_recovery", "max_rtt_ms": 180, // hard ceiling, measured to relay "handoff": "twin_synced", // operator attaches against digital twin "max_duration_s": 600 }' // → 201 · operator attached in 640 ms · rtt 112 ms · cert forklift/L3
Tell us the machine and the skill. We'll scope a pilot on your fleet and get you an API key.
Prefer email? hello@sapienscale.com
Operators — we're onboarding certified teleoperators in Manila, Delhi, Da Nang & Nairobi. Apply to operate →